Help
Returns & Refunds
Try RAINLY for 30 days. If it's not right for you, contact us to start a return.
30-Day Money-Back Guarantee
Eligibility
Returns are accepted within 30 days of delivery for orders placed directly on this website.
Condition
Items should be returned with all included components. We understand you need to try the product — normal use during the guarantee period is expected.
How to request a return
Contact us through the Contact page with your order number and reason for return. We will reply with return instructions and the return address for your order.
Refund processing
Once your return is received and inspected, your refund is issued to the original payment method. Bank processing times vary.
Damaged items
If your order arrives damaged, contact us with photos of the product and packaging and we will arrange a replacement or refund.
Incorrect orders
Received the wrong finish or bundle? Let us know and we will correct it at no cost to you.
Lost packages
We work with the carrier to locate lost shipments and will replace or refund confirmed losses.
Return shipping costs
Return shipping responsibility is set by our published return terms at the time of your order. Contact us and we will confirm before you ship anything back.
Contact
[support email]
Merchant note: final return terms, return address and shipping cost responsibility must be confirmed before launch.